Month: May 2014
Customer Service Lessons: Some companies understand. Many don’t
May 13, 2014
It continues to amaze me how some large companies with so many available resources, can spend so much money on customer service and yet still be so inept. This past December I rented a Chrysler Minivan from Hertz in Calgary. When I arrived in Calgary temperature was -30C and my destination was Panorama Ski Resort. ...
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