Month: June 2012
Customer Service: The Final Frontier
June 28, 2012
It's hard being a software or technology company or service provider. With technologies leapfrogging each other, it is tough to keep from getting commoditized, regardless of how big you are or technologically superior you once were (just ask RIM). Customers have short memories, especially when your latest interaction with them isn't working the way they ...
Read moreGetting VC Funded
June 14, 2012
This Blog was first published May 22, 2012 on the Innovation Factory blog. Last week I had the opportunity to attend PwC's Vision to Reality conference. It was one of the best one-day conferences that I have attended in many years featuring a keynote presentation by Eric Reis, author of The Lean Startup. What was ...
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