Month: April 2012
Work-Life Balance versus Work-Life Flow
April 20, 2012
I was listening to a interview about Work-Life balance on CBC Radio this week. The conversation spawned from Sheryl Sandberg's (COO of FaceBook) comments that she believes there is no such thing as work-life balance. In a recent interview, Sandberg shared that she leaves the office at 5:30 every day to be at home for dinner ...
Read moreWhat not to do if you are running a Customer Service organization
April 17, 2012
I recently booked a flight for my wife on Westjet. For some reason, their website was having a problem and after trying twice, I gave up trying to book online. I phoned their 1-888 number and experienced one of the worst IVR (Interactive Voice Response) experiences of my life. Basically the system is set up ...
Read moreSelf Awareness
April 7, 2012
In my coaching business, I often have discussions regarding the personal leadership skills and styles of the executives with whom I work. There is a plethora of low cost tools and services available such as Myers-Briggs, Kolbe, DISC, and 360o Benchmarks to help executives or a management team understand their leadership style; both strengths and ...
Read moreUsing labeling to productize; Then merchandise your services.
April 1, 2012
A few months ago,I wrote about a client who I helped to create a sales methodology to speed up their sales cycle by developing and selling front end services that substitute consulting revenue for free pilots. Their product was too complex for a simple download and free trial so they were being forced to offer ...
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